Frequently Asked Questions

1. Who do I contact for a question on a utility bill?
The City of Punta Gorda Billing and Collection Division at 941-639-2528.

2. How can I become more informed regarding the City of Punta Gorda Utility Department Operation?
The seven member Citizens' Utility Advisory Board meets the 4th Monday of each month at the City Council Chambers at 326 W. Marion Ave., 9:30 A.M. Also, please direct any questions to the Utility Administration Department at 941-575-3339.

3. Who do I contact for a problem with my utility service?
Business hours for Utilities Administation is, Monday - Friday 8:00 A.M. to 4:30 P.M. for all Utilities Customer Service call (941)575-5088. After hours call the Utility Department's emergency number at (941) 575-5070. A crew will be dispatched to the site to determine if the problem is associated with a city facility or private property.

4. Who do I contact to report a violation of watering restrictions?
Contact the Code and Compliance department at 941-575-3324.

5. Who do I contact for a foul odor in my water?
Before calling please do the following: Check filters if you have a reverse osmosis or a water softener. Let water run for at least 15-20 minutes to flush out the system if you have been away from your home for an extended length of time. Contact the Water Treatment Plant at 941-639-2057.

6. What do I do if I am experiencing low water pressure? Who do I contact?
Check the valve on the side of your home to assure the valve is fully open. If you have a water softener try turning-on the bypass to see if that is the problem. Check your hot water heater (may be plugged up). If water pressure is isolated to one section of the house, it may be a problem at the house; in this case you will need to contact a plumber. If you have a reverse osmosis system check to see if the filter is clogged. If you still can not locate the problem, contact the Utility Coordinator at 575-5088.

7. Who do I contact for a new water meter?
Contact Billing & Collections 941-639-2528.

8. Who do I contact for the status of a new water meter?
After you have submitted a request and full payment for a new water meter it averages 6-8 weeks from time of payment for installation. For information on date of installation please contact the Utilities Coordinator at 941-575-5088.

9. Who do I contact for questions about impact fees?
Contact Billing & Collections at 941-639-2528.

10. Who do I contact if I experience a water leak?
If the water leak is between the meter box and the house you will need to contact a plumber. If the water leak is after the meter box into the right of way notify the Utilities Coordinator at 941-575-5088. (after-hours, weekends and holidays please call the water treatment plant at 941-639-2057).

11. Who do I contact for problems with my water meter box?
Please refrain from touching the meter box and notify the Billing & Collections at 941-639-2528 if your meter box is broken, missing or damaged.

12. Who do I notify if I need the water shut off at my home?
Notify Billing & Collections at 941-639-2528 between the hours of 8 - 4:30 pm Monday - Friday.  If after hours, weekends and/or holidays, notify the Water Treatment Plant at 941-639-2057.

13. Who do I call if I need my utilities located?
Contact Sunshine State One Call at 1-800-432-4770. (Call before you dig. It's the LAW).

14. Who do I contact to find out if water and/or sewer is available to a property?
Please submit a request for utility availability located on the Utilities Main Page under Utility Forms.

Utilities Administration
3132 Cooper Street
Punta Gorda, FL 33950
Phone (941) 575-3339
Fax (941) 575-5006
E-mail: utility@ci.punta-gorda.fl.us